Broadridge
Financial Solutions has acquired a minority ownership position in DeepSee, a
Utah-based firm specializing in agentic AI, and will begin deploying automated
email orchestration tools across its post-trade processing operations.

Broadridge Takes Stake in
DeepSee to Automate Post-Trade Email Workflows

Tom Carey,
president of Broadridge Global Technology and Operations, will join DeepSee’s
board of directors as part of the arrangement. The partnership initially
targets email management for operations teams handling fails research and
inventory optimization tasks.

“This
latest investment and partnership underscores Broadridge’s commitment to
delivering innovative AI-powered solutions that transform operations, reduce
risk, and enhances the client experience,” Carey said.

“Working
with DeepSee, we are bringing agentic AI directly into post-trade workflows,
helping clients move from manual email handling to intelligent automation, unlocking
new levels of productivity and operational resilience.”

The
investment comes as financial institutions face mounting pressure to
demonstrate returns on AI spending after several years of experimentation.
Industry executives at the Finance
Magnates London Summit warned that firms not actively deploying AI risk falling
behind competitors.

Email Inboxes Converted to
Automated Workflows

Broadridge
processes over 15 trillion dollars in daily trades and already operates
AI-enhanced tools through its OpsGPT
platform for settlement efficiency. The DeepSee technology converts incoming email requests into connected
workflows where AI agents, systems, and human operators function together.

Pre-trained
agents automate
routine operations while industry-specific AI capabilities turn
communications into actions, according to the companies. The system provides
real-time dashboards showing service level agreement metrics, operational
trends, and team performance data.

Broadridge
has deployed the solution across its business process outsourcing operations,
which serve more than 60 clients. The technology integrates with Broadridge’s
existing post-trade capabilities and can be implemented either through the
Broadridge platform or as a standalone system.

“From
the beginning, DeepSee’s vision has been to leverage the power of AI agents to
transform the complex processes of financial services into actionable outcomes
that drive immediate, production-ready business impact,” said Steve
Shillingford, CEO and founder of DeepSee.

Automation Pressure Builds
Across Financial Operations

Multiple
firms have launched AI agent products for financial services in recent months.
Retail platform Public introduced an automated
trading feature allowing
users to build portfolios through text prompts, while SAP Fioneer
deployed AI agents for
banks and insurers.

Broadridge,
which generates over 7 billion communications annually and employs more than
15,000 people across 21 countries, has been expanding its technology
leadership. The company hired former
JPMorgan executive Munish Gautam to oversee trading platforms last year.

Financial
firms are also exploring blockchain-based
settlement systems,
which have begun processing higher volumes than some crypto-native products in
fixed-income markets.

This article was written by Damian Chmiel at www.financemagnates.com.

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